Frequently Asked Questions
Everything you need to know about optimizing your water for the perfect brew.
What exactly is Third Wave Water?
Third Wave Water is a mineral supplement designed to be added to distilled or reverse osmosis water. It creates the ideal mineral profile to highlight the nuances and flavors of specialty coffee.
How do I use the mineral packets?
Simply empty one mineral packet into the appropriate amount of distilled or RO water (usually 1 gallon or 2 liters depending on the packet size), shake well, and use it to brew your coffee.
How long does shipping take?
Standard domestic orders typically ship within 1-2 business days and arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
Can I use this in my espresso machine?
Yes, we offer a specific Espresso Profile designed to protect your machine from scale buildup while providing the necessary minerals for excellent extraction.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return for a full refund, excluding shipping costs.
Do you offer subscription discounts?
Yes! You can save 15% on every order by signing up for a recurring subscription. You can choose your delivery frequency and cancel or pause at any time.